Risposte rapide
Risposte dirette
- How much do Italian delivery platforms charge restaurants?
- Commission rates in Italy typically range from 20% to 35% of the order value. As of 2025–2026: Deliveroo 25–32%, Glovo 28–35%, Just Eat 13–23% (varies by contract tier), Uber Eats 20–30%. Rates vary by contract type, order volume and whether the restaurant uses the platform's own delivery drivers.
- What is net revenue on a delivery order?
- Net Revenue = Order Value − Platform Commission − Payment Processing Fee. If a customer pays €25 and the platform charges 30% commission plus a 0.5% payment fee, the restaurant receives €25 × (1 − 0.305) = €17.37 before any ingredient cost.
- When does delivery become unprofitable?
- Delivery is unprofitable when: Net Revenue − Variable Cost (food + packaging) − Allocated Fixed Costs < 0. With a 30% commission and 32% food cost, you have only 38% of the order value left for staff, packaging, rent and profit. Small tickets (under €12–15) are almost always loss-making after commission.
- Should Italian restaurants raise delivery prices vs dine-in?
- Yes — many Italian restaurateurs set delivery prices 10–20% higher than dine-in to offset platform commissions. Platforms typically do not prevent this, and customers accept a premium for convenience. Always check your contract terms and local competition before adjusting prices.
- What extra costs should I factor in for delivery?
- Beyond platform commission: (1) Packaging — boxes, bags, cutlery (€0.50–2.00 per order), (2) Extra kitchen labor for packaging, (3) Potential reduction in dine-in capacity if kitchen is diverted, (4) Marketing fees for promoted listings. Total hidden costs can add 5–10% on top of the headline commission.
- Is there a minimum order value that makes delivery worthwhile?
- A common rule of thumb: minimum order value = Fixed Order Cost / (1 − Commission % − Food Cost %). With €2 packaging, 30% commission and 30% food cost, the break-even order value is €2 / (1 − 0.30 − 0.30) = €5 just to cover packaging — you need a much higher ticket to contribute to overheads.
Quick answers
Frequently Asked Questions
How much do Italian delivery platforms charge restaurants?
Commission rates in Italy typically range from 20% to 35% of the order value. As of 2025–2026: Deliveroo 25–32%, Glovo 28–35%, Just Eat 13–23% (varies by contract tier), Uber Eats 20–30%. Rates vary by contract type, order volume and whether the restaurant uses the platform's own delivery drivers.
What is net revenue on a delivery order?
Net Revenue = Order Value − Platform Commission − Payment Processing Fee. If a customer pays €25 and the platform charges 30% commission plus a 0.5% payment fee, the restaurant receives €25 × (1 − 0.305) = €17.37 before any ingredient cost.
When does delivery become unprofitable?
Delivery is unprofitable when: Net Revenue − Variable Cost (food + packaging) − Allocated Fixed Costs < 0. With a 30% commission and 32% food cost, you have only 38% of the order value left for staff, packaging, rent and profit. Small tickets (under €12–15) are almost always loss-making after commission.
Should Italian restaurants raise delivery prices vs dine-in?
Yes — many Italian restaurateurs set delivery prices 10–20% higher than dine-in to offset platform commissions. Platforms typically do not prevent this, and customers accept a premium for convenience. Always check your contract terms and local competition before adjusting prices.
What extra costs should I factor in for delivery?
Beyond platform commission: (1) Packaging — boxes, bags, cutlery (€0.50–2.00 per order), (2) Extra kitchen labor for packaging, (3) Potential reduction in dine-in capacity if kitchen is diverted, (4) Marketing fees for promoted listings. Total hidden costs can add 5–10% on top of the headline commission.
Is there a minimum order value that makes delivery worthwhile?
A common rule of thumb: minimum order value = Fixed Order Cost / (1 − Commission % − Food Cost %). With €2 packaging, 30% commission and 30% food cost, the break-even order value is €2 / (1 − 0.30 − 0.30) = €5 just to cover packaging — you need a much higher ticket to contribute to overheads.